Code of Conduct & Ethics

THE PURPOSE

Conduct &

Integrity

The Purpose of this Code of Conduct is to provide the Rental Housing Providers of New Brunswick (RHPNB) owner and manager members with a set of guidelines to build and maintain high standards of respect, integrity and credibility within their respective organizations, the business community, the communities in which we work and serve and the general public. This Code of Conduct shall guide members in all actions and/or activities associated with the ownership, management and development of properties in the multi-unit residential rental industry within the Province of New Brunswick.

STANDARDS & ACCOUNTABILITY

Members

Shall

Abide by the By-Laws and Code of Conduct established for RHPNB and its members.

Make every effort to be knowledgeable of and comply with relevant municipal by-laws, and provincial and federal legislation pertaining to multi-unit residential rental buildings and tenancies.

Strive to provide residents with safe, clean and functional rental housing and adhere to all safety related codes.

Be knowledgeable of and adhere to the occupational health and safety (OHS) standards as required under the Occupational Health & Safety Act of New Brunswick.

Be knowledgeable of and adhere to the provisions of the Human Rights Act of New Brunswick treating people with dignity and respect in an environment free of unlawful discrimination.

In accordance with the Freedom of Information and Protection of Privacy Act of New Brunswick take appropriate steps to safeguard restricted or confidential information of residents and disseminate information in an ethical and responsible manner.

Operate in a professional manner employing high standards of integrity and honesty in the treatment of and relationships with residents, suppliers, employees and contractors.

Be guided by the concept of mutual respect between landlord and resident, including recognition and acceptance of the rights and responsibilities of both residents and landlords in accordance with the Residential Tenancies Act of New Brunswick.

Participate in Residential Tenancies processes in good faith making every effort to resolve complaints and/or disputes in a timely manner.

Strive to maintain properties in a manner that positively impacts and contributes to the neighborhood in which they are located.

Cooperate with RHPNB in providing an exchange of information striving to maintain and enhance the image and goodwill of the multi-unit residential rental industry and RHPNB.

Endeavor to protect the public against fraud, misrepresentation and unethical practices.

Avoid actions that are in conflict with or may appear to be in conflict with any of the provisions of this Code of Conduct. A member who violates this Code of Conduct may be reprimanded, suspended or expelled from RHPNB by resolution of the Board of Directors. No such disciplinary action shall be taken until a Disciplinary Committee, appointed by the Board of Directors, has undertaken a complete investigation and the member in question have had an opportunity to respond and, where appropriate, to correct the violation.

This Code of Conduct may be amended by RHPNB from time to time. Enforcement and/or interpretation rest solely with RHPNB and its Board of Directors and does not imply or create any rights in favor of any specific member or other parties other than RHPNB.

STANDARDS & ACCOUNTABILITY

The RHPNB

Shall

Abide by the By-Laws, Code of Ethics and Code of Conduct established for the association and its members.

Adhere to high standards of ethical and professional behavior. Act in a responsible manner and practice sound business management principles.

Engage in activities that enhance credibility and value to members.

Inform and educate members on relevant information pertaining to multi-unit residential rental buildings and tenancies to enhance the professional profile of members and RHPNB, as an association.

Facilitate programs and learning sessions to enhance the professional performance and services members provide to the general public.

Commit to expanding the knowledge of the multi-unit residential rental industry through continuous learning and skills development programs offered to members in partnership with an institution of higher learning.

Provide value to members through supplier partnerships, networking events and access to resources.

Advocate openly, within established and acceptable forums for debate, with appropriate government departments to influence decision-making and obtain positive results on issues negatively impacting the multi-unit residential rental industry.

Build trust among members by maximizing an open exchange of information while protecting the privacy of all members.

Promote and support the Canadian Federation of Apartment Associations (CFAA) and affiliated apartment associations.

This Code of Ethics may be amended by RHPNB from time to time. Enforcement and/or interpretation rest solely with RHPNB and its Board of Directors and does not imply or create any rights in favor of any specific Board Member, volunteer or employee other than RHPNB.

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